Privacy Notice

Version 1.0 Last updated 29th Aug 2020.

Our Privacy Notice explains how we apply data protection and privacy principles to the personal data that we process. Introduction

Visit Time processes two broad categories of Personal Data:

Personal data of our customers, account holders, and visitors to our web site as well as technical data regarding our customers interaction with our services (“Customer Data”), for which we act as a controller; and
Personal data that is entered into our SaaS products by our customers and their end users (“Application Data”) for which we act as a processor. Please refer to our “Data Processing Addendum” for further information about how Application Data is processed. If you are an individual who interacts with our products through one of our customers, and you wish to obtain further information about how they process your personal information, please inquire directly with the applicable customer. We should point out that we are not responsible for the privacy or data security practices of our customers, which may differ from those set out in this Privacy Notice.

Changes to our Privacy Notice

We may change this Privacy Notice from time to time. If we make changes, we’ll revise the updated date at the top of this notice, and we may provide additional notice such as on the Visit Time website homepage, account sign-in page, or via the email address we have on file for you. We will comply with applicable data protection laws with respect to any changes we make to this notice and seek your consent to any material changes if this is required by applicable law.

Handling disputes relating to our privacy practices

We hope we can resolve any disputes relating to our privacy practices between us. You can raise your concern or dispute by emailing our Data Protection Officer at info@visittime.tv.

How we process Customer Data

We collect and process Customer Data in various ways and for a variety of purposes.

When you visit our website, interact with our chatbot, sign up for a Visit Time event or request information from us via our website
The information that we gather can include:
- Information you voluntarily provide to us;
- Contact details and, if applicable, information relating to your company and your role at the company;
- Information about which of our services you are interested in; and
- Anonymized and aggregated information using tracking technologies like cookies, web beacons, and similar technologies. For more details on our use of cookies and tracking technologies.
We collect this information in order to;
- Provide you with the information you request;
- To learn more about who is interested in our products and services;
- To understand how visitors to our websites are using them, and which pages and features of the websites are most popular;
- To help us improve the navigational experience on our web pages; and
- To provide you with marketing communications from Visit Time. You can always choose to opt out of further marketing communications through an unsubscribe link that is provided in any marketing email you receive from us. You can alternatively contact us at info@visittime.tv to communicate your choice to opt out.
When you communicate with our Sales and Customer Success teams
The information that we gather may include;
- Your personal information such as your contact details;
- A record of your communication with our Sales and Customer Success teams;
- A recording of your call with our Sales or Customer Success teams, subject to us receiving your explicit consent to do so; and
- Any information you share during the course of the communication.
We collect this information in order to:
- Help us keep track of the inquiries we receive from you, and from customers generally; and
- To help us improve our services and provide training to our team members. It is important that you are thoughtful about the information you share with our employees. While we will take appropriate measures to protect any sensitive information you share with us, you should not share any financial or other sensitive information, about you or your end users, that is not strictly necessary for our employees to assist you.
When you create, or log into, a Visit Time account or purchase our services
The information we gather may include:
- Your name, email address, zip or postal code, phone number;
- A password;
- Your credit card or PayPal account details if you purchase a paid subscription to our services; and
- Connectivity, technical and aggregated usage data, such as IP addresses and general locations, device data, date and time stamps of usage, and the recorded activity (sessions, clicks and other interactions) of customers in connection with the use of our services.
We collect this information in order to:
- Identify you as an account holder;
- So that we can communicate with you about your account;
- Provide you with marketing communications from Visit Time from which you can opt out as described above;
- Recognize you when you communicate with us;
- Communicate verification codes to your phone number to when you log into your account, if you choose to set up two-factor authentication;
- Bill you for your use of our products and services; and
- To gain a better understanding on how our customers evaluate, use and interact with our services, and how we can continue to improve our products, offerings and the overall performance of our services.
When we gather information from publicly available sources
We may collect information about our customers and potential customers from publicly available sources, such as LinkedIn or business registers, to help us understand our customer base better. This may include information about your business sector and the size of your company.

Google reCAPTCHA

We use Google reCAPTCHA for the purpose of verifying administrative users of Visit Time services. The reCAPTCHA is a service provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

The reCAPTCHA is used to check whether data entered in the Visit Time services by administrative users has been entered by a human or by an automated program.

To do this, reCAPTCHA analyses the behavior of an administrative user based on various characteristics. This analysis starts automatically as soon as an administrative user enters the Visit Time services. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the user has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google. The reCAPTCHA analyses takes place completely in the background. Users are not advised that such an analysis is taking place.

Data processing is based on Art. 6 (1) (f) of the GDPR. Visit Time has a legitimate interest in protecting its site from abusive automated crawling and spam. We consider this to be proportionate and will not be prejudicial or detrimental to data subjects.

For more information about Google reCAPTCHA and Google’s privacy policy, please visit the following links:

In addition to the uses and purposes outlined above we use all of the information we collect when you sign up for a Visit Time account and interact with our services to detect, prevent, or investigate security incidents, fraud, or abuse and misuse of our platform and services.

How we process Application Data

Visit Time processes personal data that you or your end users enter into our services through your use of our products. This personal data is process by us as a processor, in order to perform the services that we provide you with pursuant to the Master Services Agreement, the Data Protection Addendum, our Acceptable Use Policy, any applicable Order Forms, and as further instructed by you in the use of our services.

We have no direct control or ownership of the Application Data that we process.

Customers may submit Application Data to our services in accordance with our Acceptable Use Policy, the extent of which is determined and controlled by our customers in their sole discretion, and which may include, but is not limited to the following categories of personal data:

First and last name
Title
Position
Employer
Contact information (company, email, phone, physical business address)
Professional life data
Personal life data
Sensitive personal data to the extent permitted by our Acceptable Use Policy

In addition to the data set out above we also record technical information including IP Addresses in order to ensure the smooth running and security of our services.

Your rights in respect of Customer Data

You have certain rights in relation to your personal data that we process. The exercise of these rights may vary depending on the data protection laws that apply to us both in relation to your personal data.

If you wish to exercise any of these rights, then please contact our Data Protection Officer at info@visittime.tv. If we can’t deal with any of your requests then we’ll get back to you and explain the reasons why. We’ll aim to get back to you within one month. For more complicated requests, or for many requests, we might take longer, but we’ll tell you if there’s a delay and the reasons why.

If you wish to exercise any of these rights in relation to personal data that we process on behalf of our customers who use our services, then please direct your request to the relevant customer who is the controller of such data.

Sharing Customer and Application Data and our use of subprocessors

We only share your data with third party service providers, known as subprocessors, for the purposes set out in this notice. These providers are limited to only accessing or using this data to provide services to us.

We do not sell, rent, exchange or allow your data to be used by third parties for their own marketing purposes.

Before we engage a subprocessor, we carry out a detailed audit to ensure that they have necessary security measures in place, and that they comply with all relevant data protection and privacy laws. We enter into contracts with each subprocessor that ensure that they provide the same levels of protection that we agree to provide you under our Master Service Agreement, our Data Protection Addendum and this Privacy Notice.

How we secure Customer and Application Data

We maintain appropriate administrative, physical, and technical safeguards to protect the security, confidentiality and integrity of your personal information. We also take measures to ensure service providers that process personal data on our behalf also have appropriate security controls in place.

Please note that no service is completely secure. While we strive to protect your data, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur.

There are various steps that you can take to protect the confidentiality of your Visit Time account and protect it from unauthorized use, such as the implementation of two factor authentication and using a strong password policy on your account.

Please contact us immediately if you think your password or Visit Time account has been compromised.

How long we keep your data for

Once you delete your Visit Time account we will delete Customer and Application Data in accordance with the schedule set out below.

We reserve the right to retain personal data for longer than these periods only if:

The personal data is held in an aggregated or anonymized form, such that it is not possible to identify you as an individual from the data;
If there is a specific need or obligation to retain your information longer, like in the case of an open investigation, an audit or other legal matter; or
If there is any other legal basis on which we can retain your data for longer.

We reserve the right to contact you using your contact information during the 30 day period between the date you delete your account, and the date we delete your account data from our systems.

Type of data	Retention and deletion procedures
Customer and Application Data held in a Visit Time account (with a paid subscription) when you delete your account or there is a payment failure.	After 30 days we will delete all Customer Data, (including name and email), together with all your Application Data from our production databases. After a further 30 days, your Customer and Application data will be deleted from our backup systems.
Customer and Application Data held in a non-paid account with an expired trial, or when you delete your non-paid account.	After 60 days (unless you have started a trial of another one of our products, or you have purchased a paid service plan) we delete all Customer Data (including name and email) together with all your Application Data from our production databases. After a further 30 days, your Customer and Application Data is deleted from our backup systems.
Communications with Visit Time, including our Sales, Customer Success and Privacy teams held in our customer service application.	We retain sales records for accounting and tax purposes depending on, and in accordance with, applicable tax law.
Credit card and PayPal information used for billing purposes when you delete your account.	After 30 days we delete credit card and PayPal payment data held in our internal PCI compliant billing databases. After a further 30 days, this payment data is deleted from our backup systems.
Email and contact information used for marketing purposes.	Your contact data is deleted from our marketing database when you unsubscribe or opt out of receiving marketing emails.
Cookies and tracking technologies.	How long we retain this data depends on the type of cookie or tracking technology being used, and the choices you make about cookies and tracking technologies. We do not place cookies on customer booking pages.